TERMS & CONDITIONS

Check-In / Check-Out Policies:

Cancellation Policies:

• Full Charge - Full Deposit - If canceled within 7 days of arrival
• Partial Charge - 50% of Deposit - If canceled within 15 days of arrival
• No Charge - If canceled within 30 days of arrival
  

Terms and Conditions:

Reservation Policy

Your reservation is guaranteed until the day of arrival. After that time, it will no longer be guaranteed and the room may be reassigned. The hotel has the right to cancel your reservation if we do not receive the Pre-Payment Deposit. We will send you a cancellation confirmation via email immediately after canceling your booking. 

• You have to be 21 years old and present to book a room
• A valid photo ID is required upon check-in
• All requests to reserve a room must include the first and last name of all adults occupying the room and a valid credit card for a guarantee of arrival
• Our room rates are always subject to change
• All rooms are subject to a 16% tax collected by the City of Maputo. 
• When booking, keep maximum occupancy rules

Check-in / Check-out / Business Hours

• Check-in at 14.00 (2 PM)
• You can check-in any time from 2PM by local time.
• Room keys will wait for you at the reception desk in the lobby.
• The balance of the full apartment rental amount is payable on arrival at check-in time.
• Please note that check-in cannot be completed until full payment and security deposit pre-authorization for the room has been received and approved and the Terms and conditions agreement is signed.
• A key is provided at check-in time after the full payment amount has been settled.
• The cost of any keys needing replacement will be taken from the deposit.
• During the check-in process, our receptionist will provide you with any information which may be required during your stay such as the location of near-by shops, good places where you can eat, sights you may like to see, places to go at night, etc.
• Always ask our receptionist for anything that would make your stay more enjoyable and convenient.

• Check-out at 10.00 AM
  
• You can check-out any time up until 10AM by local time.
• Later check-out times are available for a 10% fee and may be requested although we may not always be able to accommodate late changes and will depend on availability and
• on how busy we are.
• At check-out time please drop keys at the reception desk located in the lobby at ground floor. 
• Please note that a more detailed inspection of the room is usually made after the check-out time and we reserve the right to make charges for any damages or breakages found before the room is occupied again.

The security deposit should be released by your credit card issuing bank automatically in 3 workdays, but sometimes only in a 15-21 day period. The security deposit/pre-authorization is not held by XXX and we do NOT charge your credit card. Please be aware that bed linen and towels should be placed where they were originally found. The bed linen and towels are NOT gifts and should remain in the apartment. 

Cancellation Policy

Please carefully read our cancellation policy. Rarely can we make any exceptions to this. Our receptionists are instructed to follow this policy and rules. So to save any misunderstanding we would be grateful if you can observe the following:

• If the guest cancels within 30 days before arrival, the total amount of the reservation will be refunded. 
• If the guest cancels within 15 days before arrival, the 50% of prepayment is non-refundable. 
• If the guest cancels within 7 days before arrival, all of the prepayment is non-refundable.
• If the guest arrives and decides to leave early, the nights not spent 24 hours after the cancellation occurs are non refundable.
• In case of a no-show, the total price of the reservation will be charged and is non - refundable.
• There is only one way in which we can acknowledge cancellation of the guest’s reservation; the guest must send a cancellation request stating the reservation number via email to the following address: oryxmaputo@gmail.com
• All cancellations are confirmed via email immediately after the reservation has been canceled. 

Smoking and Damages Policy

In the entire premises and rooms smoking is not allowed.

You will be asked to sign a document that you agree to a 15$ fine if any evidence of smoking is found in the room or in any of the building areas such as window ledges, the lift, stairs and other indoor common areas. Please note that we comply with the local health and safety guidelines and recommendations on smoking in public places. 

Please Note: Immediate termination of the rental agreement is possible if: 

• More guests stay in the property than agreed
• Excessive noise is made in the evening hours or at night
• Sub-letting the room you have booked (or giving it to other people). The number of people in the room should be the same as confirmed in the booking. We reserve the right to cancel any reservation, without refund, if an unconfirmed number of people stay overnight in the apartment
• Oryx Maputo does not allow any pets in the Rooms. A 50$ fine will be claimed if pets will be accommodated in the rooms.
• The Hotel is located in a residential area in Maputo's city center. All our guests are asked to respect the property and privacy of the neighbors and to not make any excessive noise between the hours of 20:00 and 08:00. So any late and loud partying is not, unfortunately, permitted
• Please Take Care of Valuables and Belongings, Oryx is not responsible for lost or forgotten personal things at the premises.

Damages

During your stay, the Room and all equipment and furniture should be treated with care and kept in order. Immediate notification to the Hotel's staff will be expected of any damages or breakages in the room.

You (The Guest) are financially responsible for any damage to the apartment. This includes losses caused by you (The Guest) or a third party negligent actions and behavior. A summary check will be made of the apartment at check-out time. However, a more detailed review of the condition of the apartment and all equipment and facilities will be made soon after check-out and before another guest occupies the apartment. The Tenant is responsible for any damages or breakages found that are over and above normal wear and tear and usage. In this case, a detailed statement of damage along with an invoice for the repair or replacement cost will be sent by email or fax immediately. Any costs will be deducted from the deposit immediately if this is still possible. Any costs will be claimed by return if they are greater than the deposit or where the deposit has already been returned. Please note, immediate notification after check-out of any damages to, breakages in or issues with the room is expected.

The hotel can then take any necessary action to resolve any issues and make sure all the equipment and facilities are working and provided as expected. Damage deposit is fully refundable upon check-out and subject to damage inspection of the accommodation. The deposit must be paid upon check-in, in cash or by credit card, along with a balance and is fully refunded at the check-out if the apartment is in good order and the company does not have any claims. The costs of damages or cleaning beyond what would be expected after responsible usage of the apartment will be deducted from the deposit, and the refunded amount will be the remainder of the damage deposit.

Please remember

Entire Premises are fully non-smoking! At the check-in time, you will be asked to sign a document that you agree to a 15$ fine if traces of smoking are found.

Other Terms and Conditions

The Standard Booking price includes the following:

• Breakfast (everyday from 7am - 9.30am, Mondays closed/unavailable)
• All taxes
• Utilities (water, gas and electricity)
• Internet and Cable TV usage
• Towels, bed linen and hairdryer
• Daily cleaning
• All apartment amenities and facilities as mentioned on our website pages and in our correspondence

Extending Your Stay

After you have booked your stay with us, you can extend your stay (depending on availability) by simply letting us know before you arrive.

If you are already staying with us and you would like to stay longer, please let us know at least 24 hours before your check- out date. We will do our best to accommodate your new plans and this can include relocating you to a similar room should this be necessary.

Kitchen Room Policy

Please practice safe cooking habits do not leave burners on unattended. Please do not cook with strong smelling ingredients. Lingering smells that require room closure and deep cleans will be charged a cleaning fee of up to $50

Firearms Policy

No Firearms of any kind are allowed on the premises. 

Guests who fail to abide by this policy may be asked to leave the hotel premises, without refund.

The hotel premises are private property, and our firearms policy applies to: (i) all firearms, regardless of whether the firearm is a handgun or a long-barreled gun; and (ii) all guests and visitors, even those possessing a valid license or permit to carry a firearm.

The only exception to the restrictions described in this firearms policy statement is for law enforcement officers and designated military personnel, who are on-duty and required to carry firearms in the performance of their duties.

Guest Safety Policy 

As part of our commitment to guest safety, employees will not disclose the identity, room number or presence of a guest to anyone other than appropriate law enforcement. This includes the taking of or delivery of messages or indirect forwarding of phone calls. It is the responsibility of guests to communicate their presence and room number to any person they wish to receive calls or visits from. 

Safety cameras are used throughout the premises, and anyone on our property may be recorded. The hotel assumes no responsibility for any personal bodily injury incurred while using the Facilities.